Refund Policy
Effective date: 1 October 2026
Last updated: 18 October 2026
1. 14-day refund window
If you are not happy with VOWS, you can request a full refund of the R899 wedding plan within 14 days of your purchase, for any reason. This includes the cooling-off period under the Electronic Communications and Transactions Act.
2. How to request a refund
Email support@thevows.co.za from the address you used to sign up. Please include your order number if you have it.
3. Who handles refunds
Approved refunds are issued through Paystack to your original payment method. Card refunds can take 5-10 business days, and EFT refunds are paid to the account you paid from.
4. What happens after a refund
Once a refund is processed, your wedding website is unpublished and the paid features are locked. Your guests will no longer be able to view your site or RSVP.
5. After 14 days
Requests made more than 14 days after purchase are considered case by case. This does not affect your rights under the Consumer Protection Act.
6. Contact us
VOWS is operated by ZonkePay (Pty) Ltd, registration number 2025/518450/07, 179 Buitengracht Street, Cape Town, 8001, South Africa. For any refund questions, email support@thevows.co.za.