Terms of Service

1. Acceptance of terms

By accessing or using VOWS, you agree to be bound by these terms of service. If you do not agree, please do not use the platform.

2. Description of service

VOWS is an online wedding planning platform that helps couples create wedding websites, manage guest lists, collect RSVPs, plan seating and communicate with guests.

3. User accounts

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4. Acceptable use

You agree to use VOWS only for lawful purposes. You may not use the platform to distribute spam, malware, abusive content or infringing material, or to interfere with the security or availability of the service.

5. Content and intellectual property

You retain ownership of the content you upload to VOWS, including photos and guest information. You grant us a limited licence to host and display that content solely for the purpose of providing our services. The VOWS name, logo and platform design are our property and may not be used without permission.

6. Guest data

When you add guest information to VOWS, you confirm that you have the right to collect and use that information. You are responsible for complying with applicable privacy laws and for obtaining any necessary consent from your guests.

7. Payments and refunds

Payments are processed securely by Paystack Payments South Africa. ZonkePay (Pty) Ltd is the seller, and your receipt comes from VOWS/ZonkePay.

The VOWS wedding plan costs R899 and is a once-off payment. There are no monthly fees.

You may request a full refund within 14 days of purchase, for any reason. This includes the cooling-off period under the Electronic Communications and Transactions Act. When a refund is processed, your wedding website is unpublished. See our Refund Policy for details.

8. Limitation of liability

VOWS is provided "as is" without warranties of any kind. To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from your use of the platform.

9. Termination

We may suspend or terminate your account if you violate these terms. You may also delete your account at any time. Upon termination, your right to use VOWS ceases immediately.

10. Governing law

These terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved in the courts of South Africa.

11. Changes to these terms

We may update these terms from time to time. Continued use of VOWS after changes means you accept the revised terms. Material changes will be communicated through the platform or by email.

12. Contact us

VOWS is operated by ZonkePay (Pty) Ltd, registration number 2025/518450/07, 179 Buitengracht Street, Cape Town, 8001, South Africa. If you have any questions about these terms, please contact us at support@thevows.co.za.